Support
Frequently Asked Questions
01
Working With Us
How does the process work?+
Do I need to be based in London to work with you?+
What do you need from me to get started?+
How involved do I need to be during the project?+
Can I start with brand identity and add web design later?+
02
Timelines
How long does a brand identity project take?+
How long does a website take?+
How long do web apps and dashboards take?+
Can you work to a tight deadline?+
03
Pricing & Payment
How does payment work?+
Do your prices include VAT?+
What is the discovery fee for bespoke app projects?+
Do you offer discounts for bundling services?+
What payment methods do you accept?+
04
Design, Revisions & Ownership
How many revisions do I get?+
What if I do not like the initial concepts?+
Do I own the designs and code?+
Will you design something completely bespoke or use templates?+
05
Technology & Ongoing Support
What technology do you build with?+
Can I edit my website myself after launch?+
Do you offer ongoing support after the project ends?+
Do you handle hosting and domains?+
Do you offer SEO services?+
Can you work with an existing brand or website rather than starting from scratch?+
06
Getting Started
How do I start a project?+
How quickly can you start?+
Do you take on all enquiries?+
Still have a question?
We respond to all enquiries within one business day.